At Khelshit, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied, we offer a simple and fair return process.
You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns for opened items within 14 days if the item is defective or not as described.
To be eligible for a return, your item must be:
Please note that certain types of items cannot be returned:
To start a return, please follow these steps:
Once we receive and inspect your return, we'll send you an email to notify you that we have received your returned item. We'll also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the refund to appear on your statement.
Shipping costs: If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (you received an incorrect or defective item).
If you need to exchange an item for a different size, color, or product, please follow the same process as for returns. In your initial contact, please specify that you want an exchange and provide details of the replacement item you're requesting.
We'll process your exchange as quickly as possible, but please allow up to 10 business days for the new item to be shipped after we receive your return.
If you haven't received a refund yet, first check your bank account or credit card statement again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at [email protected].
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will work with you to resolve the issue promptly, either by replacing the item or providing a refund.
For international orders, all the same policies apply, with the following differences:
We may update our Return Policy from time to time. We will notify you of any changes by posting the new Return Policy on this page and updating the "Last Updated" date.
Any returns will be processed according to the policy in effect at the time of purchase.
If you have any questions about our Return Policy, please contact us: